Big Y Supermarket To Phase Out Self-Checkout Lanes
The self-serve checkout lanes were meant to speed service and save money, but checkout times increased. Cashiers will return, helping people baffled by bar codes, coupons and ways to pay.
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STEVE INSKEEP, Host:
Good morning. I'm Steve Inskeep.
Legend says railroad worker John Henry hammered faster than a steam drill but died from the effort. Computers have outplayed chess masters. But now we can report a triumph for the human spirit. The Big Y supermarket chain will phase out self-service checkout lanes. Machines were meant to speed service and save money, but checkout times increased. So now cashiers will return, helping people baffled by bar codes, coupons and ways to pay. It's MORNING EDITION.
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