Customer Service Rep Is Fired For Email Response
LINDA WERTHEIMER, HOST:
Our last word in business comes from an overly frank customer service representative. His words in response to a customer's email query: Grow up. The representative answering emails for Avenger Controller was responding to a customer who wanted to know when a game controller he'd ordered would arrive. The customer service rep also wrote: You look like a complete child, bro. The customer forwarded the reply to some video game blogs. Within hours, a video lampooning the service rep had gone viral.
(SOUNDBITE OF VIDEO)
UNIDENTIFIED MAN: Yeah, sir, you sound like a complete baby. You do.
WERTHEIMER: In real life, that customer service rep lost his job. And that's the business news, from NPR News. This is MORNING EDITION.
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