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Customer Service Rep Is Fired For Email Response

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Customer Service Rep Is Fired For Email Response

Business

Customer Service Rep Is Fired For Email Response

Customer Service Rep Is Fired For Email Response

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  • <iframe src="https://www.npr.org/player/embed/144470789/144470930" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

A customer of Avenge Controller wrote the company wanting to know when the game controller he had ordered would arrive. A representative answering emails replied, "Grow up you look like a complete child bro." The customer forwarded the reply to some video game blogs. Within hours, a video lampooning the service rep had gone viral.

LINDA WERTHEIMER, HOST:

Our last word in business comes from an overly frank customer service representative. His words in response to a customer's email query: Grow up. The representative answering emails for Avenger Controller was responding to a customer who wanted to know when a game controller he'd ordered would arrive. The customer service rep also wrote: You look like a complete child, bro. The customer forwarded the reply to some video game blogs. Within hours, a video lampooning the service rep had gone viral.

(SOUNDBITE OF VIDEO)

UNIDENTIFIED MAN: Yeah, sir, you sound like a complete baby. You do.

WERTHEIMER: In real life, that customer service rep lost his job. And that's the business news, from NPR News. This is MORNING EDITION.

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