Changing Hospitals To Treat Patients Better

Guests

Julie Rovner, health correspondent, NPR
Rodger Baker, CEO, Fauquier Hospital in Warrenton, Virginia

A recent poll found only half of people who have spent time in a hospital in the past year were very satisfied with their care. The rest complained about mistakes, poor communication and unresponsive nurses. But to better serve patients, some hospitals are changing the way they do business.

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