Dr. Manoj Jain, infectious disease physician
Jennifer Robbennolt, professor of law and psychology, University of Illinois
Guy Winch, psychologist and author of Emotional First Aid
An effective apology involves a delicate balance between tact, tone and timing. In high-stakes settings, when jobs and reputations are on the line, it can be even harder. The significance of an apology can vary in different settings and professions.