Delta CEO Helps Worried Mom Make Her Flight

Jessie Frank was a distraught mother who was going to be late picking up her daughter at camp. She was on stand-by in Washington, D.C. for an over-booked Delta Flight to Atlanta. A man offered her his seat, and it turns out it was Delta CEO Richard Anderson. His kindness helped the mom and earned some good PR for the company.

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DAVID GREENE, HOST:

And that brings us to today's last word in business, which is courtesy seating. Jessie Frank is a mom who was worried that she was going to be late to pick up her daughter at camp.

RENEE MONTAGNE, HOST:

She was on standby in Washington, D.C., for an overbooked Delta flight to Atlanta, when a man offered her his seat. Turns out it was Delta CEO Richard Anderson. His kindness helped the mom, and earned some good PR for the company.

GREENE: And we should say, Anderson did make the flight. The CEO rode in the cockpit jump seat.

Well, our flight has landed - because that's the business news on MORNING EDITION, from NPR News. I'm David Greene.

MONTAGNE: And I'm Renee Montagne.

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