Bank Of America Agrees To Refunds And Fines In Credit Card Case

Bank of America will pay nearly $800 million to settle accusations that it misled customers who bought extra credit card products. Regulators say nearly 3 million credit card holders were effected.

Copyright © 2014 NPR. For personal, noncommercial use only. See Terms of Use. For other uses, prior permission required.

DAVID GREENE, HOST:

Not so good news for another bank. Bank of America, which is on the hook for nearly $800 million in fines and refunds. That's to settle allegations from credit card holders, of deceptive marketing and unfair billing. Regulators say nearly three million credit card holders were affected. The settlement is a major victory for a young federal agency, the Consumer Financial Protection Bureau.

NPR's Sonari Glinton reports.

SONARI GLINTON, BYLINE: Seventy hundred and seventy two million dollars. It's the largest amount the Consumer Financial Protection Bureau has gotten a bank to pay in its short history.

The CFPB is a consumer watchdog agency that Congress created during the financial crisis. The agency only got up and running about three years ago. About 45 million of the Money Bank of America is paying is for fines, and the rest is for repaying consumers.

Capital One, American Express, Discover and JPMorgan Chase have all had to pay fines for credit card add-ons - this one's the biggest. The agency says B of A misled consumers about credit protection plans that let you suspend your minimum payment if you get sick or lose your job.

The agency says the bank also billed customer for identity protection before they received any, and didn't give some customers the fraud protection they thought they were buying. And, they allege the bank billed customers for protection plans without getting their authorization.

In a statement, Bank of America doesn't admit to wrong doing, but it says the majority of customers have already gotten their refunds.

Sonari Glinton, NPR News.

Copyright © 2014 NPR. All rights reserved. No quotes from the materials contained herein may be used in any media without attribution to NPR. This transcript is provided for personal, noncommercial use only, pursuant to our Terms of Use. Any other use requires NPR's prior permission. Visit our permissions page for further information.

NPR transcripts are created on a rush deadline by a contractor for NPR, and accuracy and availability may vary. This text may not be in its final form and may be updated or revised in the future. Please be aware that the authoritative record of NPR's programming is the audio.

Comments

 

Please keep your community civil. All comments must follow the NPR.org Community rules and terms of use, and will be moderated prior to posting. NPR reserves the right to use the comments we receive, in whole or in part, and to use the commenter's name and location, in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.

Support comes from: