Seattle Cab Drivers Go Back To School To Learn Manners

The cabbies are trying to win back customers lost to ride service companies like Uber and Lyft, whose customers rate their drivers.

Copyright © 2014 NPR. For personal, noncommercial use only. See Terms of Use. For other uses, prior permission required.

STEVE INSKEEP, HOST:

This week, cab drivers in the Seattle area attended a sort of charm school.

RENEE MONTAGNE, HOST:

The cabbies are trying to win back customers lost to ride service companies like Uber and Lyft, whose customers rate their drivers. Tuesday's course taught basics, like opening the door for a rider. They also focused on building relationships with clients.

INSKEEP: By the way, competition is also prompting Uber to upgrade service. Last month, the company offered mobile wedding ceremonies. Uber will also begin providing car seats, presumably for the children of Uber marriages. And that's the business news on MORNING EDITION from NPR News. I'm Steve Inskeep.

MONTAGNE: And I'm Renee Montagne.

Copyright © 2014 NPR. All rights reserved. No quotes from the materials contained herein may be used in any media without attribution to NPR. This transcript is provided for personal, noncommercial use only, pursuant to our Terms of Use. Any other use requires NPR's prior permission. Visit our permissions page for further information.

NPR transcripts are created on a rush deadline by a contractor for NPR, and accuracy and availability may vary. This text may not be in its final form and may be updated or revised in the future. Please be aware that the authoritative record of NPR's programming is the audio.

Comments

 

Please keep your community civil. All comments must follow the NPR.org Community rules and terms of use, and will be moderated prior to posting. NPR reserves the right to use the comments we receive, in whole or in part, and to use the commenter's name and location, in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.

Support comes from: