Inside NPR.org

Inside NPR
 

archive:

Tuesday, October 13, 2009

By Robert Spier, Demian Perry and Daniel Jacobson

We have just released a new update to our NPR News iPhone app. (v1.2, if you're counting; we sure are!) It's ready for download from the iTunes Store. Here are some of the updates we've made to it:

Listen Live: Although NPR is not a radio station, we do "go live," over our member stations' broadcasts as well as from NPR.org, for major scheduled or unscheduled news events. With v1.2, we have now extended this capability to the iPhone; if NPR is in live coverage, you will receive a start-up alert inviting you to tune in. Down the line, we will improve the ways in which we notify iPhone app users about live coverage; we also anticipate presenting NPR Music live concerts.

A Better Audio Experience: v1.2 offers two improvements here: improved audio streaming in low bandwidth scenarios, and greater Playlist stability.

Sharing: We have added the ability for users to share, not just individual stories, but also many of the program episodes via email, Twitter and Facebook. We have also improved the Twitter share screens in particular.

Story Page & Images: We have improved the layout of individual story pages. And, if you enlarge any photo on a story page, you will now see an overlay presenting the full caption.

All in all, v1.2 offers a total of 32 improvements. Many of these are in response to your feedback via the NPR Facebook page, Twitter, other posts on this blog, iTunes reviews, etc. So, please, keep 'em coming -- we are already working on v1.3.

categories: Mobile

11:00 - October 13, 2009

 
Friday, September 11, 2009

By Demian Perry, Robert Spier and Daniel Jacobson

The NPR News iPhone app launched on August 15 and the feedback has been tremendous! But we are not content to leave well-enough alone... Today, we launched our first upgrade to the app (version 1.1). Many of the changes in this version were implemented based on your feedback via the NPR Facebook page, Twitter, other posts on this blog, iTunes reviews, etc. We built this app for you, the users, so we took your comments to heart.

This release includes a lot of improvements. Most of these are "behind-the-scenes" changes to improve performance, minor layout issues and smaller feature enhancements. But there are some major additions as well, including:

Sharing Tools
With this release, you are now able to share stories via e-mail, Facebook and Twitter. All three sharing functions are performed within the app itself, so you can continue to listen to the story while you share it.

Audio Controls
One of the most frequent comments about the app has been that there was no way to pause the audio and continue where you left off. This version adds the pause button to on-demand audio, such as programs and news segments. We also added "scrubbing", which allows you to fast-forward or rewind within either program- or story-audio segments.

Image Enlargement
For any story that contains a photo, we have added the ability to tap on the image to see a larger version of it.

Again, most of the changes for this are directly a result of your feedback. If you would like to see other features in the next version of the app, which we are already working on, please let us know. You can write us directly at techcenter at npr dot org, tweet us at NPRTechTeam or post comments to this blog.

categories: Mobile

8:26 - September 11, 2009

 
Wednesday, August 19, 2009

By Demian Perry

NPR News iPhone 1.1 screenshot

The next version of our NPR News iPhone app will include audio scrubbing and a pause button. (Calvin Carter / Bottle Rocket)

I mentioned in my last post that the design of the NPR News app was based largely on ideas and suggestions from a panel of NPR listeners and heavy iPhone users. Immediately after launch, NPR ended the project precisely where it had begun: in consumer research.

Through structured interviews and hours of videotaped close-ups of people playing with the NPR News app, we discovered several ways to improve the app. Because we failed to provide users with the ability to pause and skip ahead within an audio piece, our early testers were occasionally frustrated by the listening experience. We also learned that the distinction between news you read and news you listen to, once so clear to us, was lost on users. Our listeners also helped us see that the playlist, while intuitive, was hard to manage for certain tasks.

In the hours that followed our release, we continued to track and learn from the comments in the app store and in our twitter feed. A couple of users discovered an error in the way some articles display, and we heard, time and again, of the need for better audio controls.

Scott Stroud, in our user experience group, assembled the comments into a list of recommendations for our next version of the app. Some of the improvements, such as a more intuitive playlist interface, will take a major code rewrite that may not be available until later this fall.

But our listeners also helped us to see a few ideas for improving the app that would be relatively easy to implement. Here, then, are the features slated for release within the next few weeks:

  • Pause button - While listening to a piece, users will be able to pause playback and return to the audio later, exactly where they left off.
  • Audio Scrubbing - Also while listening, users will soon be able to skip ahead to a particular place in an audio file.
  • Sharing - Want to share NPR stories with your friends? We're adding support for Facebook and Twitter, as well as a way to send stories via the iPhone's native email application.

Listener comments from the iPhone app release will also help us to improve the design of the other apps we have in development. Michael Frederick, a developer at Google who is leading our Android project, has created an intuitive player experience that seems to be in line with user comments and with the recommendations from our user experience group.

The Symbian Foundation has also listened intently to the comments and recommendations from NPR listeners, and they're focusing the bulk of the effort for their upcoming NPR app on creating a fully-featured audio player.

As you're making your own list of improvements, please share them with us. We really appreciate those five star reviews, but we also appreciate your suggestions for improvement, because they help us know where to focus our efforts.

tags: , , ,

categories: Mobile

4:59 - August 19, 2009

 
Monday, August 17, 2009
pencil sketch of NPR News iPhone app.

Early pencil sketch of the NPR News iPhone app. (Calvin Carter / Bottle Rocket)

By Demian Perry

What I love most about our new NPR News iPhone app is the way the design combines the plentiful content choices of the Internet with the effortless functionality of an old transistor radio. But while the app's interface is simple, its creation was complex, involving dozens of contributors, from designers and developers to business strategists and communication specialists, all working together for more than half a year. That process began early in 2009, with our search for a development partner who was familiar with the usability practices of the iPhone operating system.

Developer selection

After collecting recommendations from our contacts at Apple and at various digital media organizations across the country, we assembled a list of candidates and conducted interviews. We were looking for a developer who would listen to our needs and challenge our opinions. We found a good fit with Bottle Rocket, a Dallas-based app specialist with 10 apps under its belt and substantial audio experience. What we liked most about Bottle Rocket was that its CEO, Calvin Carter, listened carefully to our project plan, made notes, and patiently convinced us that everything we thought we knew about the iPhone was wrong. Most important, Calvin emphasized that the optimal user experience would be a fusion of the signature appearance and functionality of NPR.org and the standard functionality of the iPhone.

Editorial proposition

In our early brainstorming sessions, we defined the 'editorial proposition' of the app. We asked two important questions:

  • What would regular NPR listeners expect us to create?
  • How could we use the iPhone to distribute our content to new audiences?

Our research department assembled a group of loyal NPR listeners and heavy iPhone users to help us answer these questions. It was clear that our most loyal listeners expected us to stay close to our roots in audio journalism and create a passive listening experience that was as simple as switching on the radio. But it was also clear from our user interviews that there was a new kind of media consumer on the horizon, one who expected 24/7 coverage, time-shifted broadcast content, and the ability to actively customize a news browsing experience. In this group, we found omnivorous news junkies who regularly consumed newspapers, television, internet and radio, often at the same time.

Continue reading "The Making of the NPR News iPhone App" >

tags: , , , ,

categories: Mobile

1:15 - August 17, 2009

 
Saturday, August 15, 2009

By Kinsey Wilson and Dick Meyer

For those who like to get their NPR information on the go, we're pleased to announce the launch of the NPR News iPhone app. It's designed to let you tune in your favorite stations, catch up on programs you missed or simply stay abreast of the latest news.

It's fast and efficient. And, like the redesigned Web site, designed to deliver news and programming to standards NPR listeners and readers have come to expect -- with integrity, consistency and occasional wit.

Scott Simon, host of Weekend Edition Saturday, gives you a visual preview here:

As Scott explains, you can browse headlines and read the latest news stories. You can listen to programs live from practically any NPR station in the country -- or time-shifted to suit your own schedule. You can bookmark your favorite stations. And you can queue up programs to a play list, so you can listen later at your own convenience.

It's all part of our effort to make sure you can enjoy NPR, day or night, on whatever platform you use -- at your desk, in the car, on the subway, or strolling around the city.

The iPhone app is just the first of several smart-phone apps we'll be launching this year. And it supplements the access you already enjoy on our mobile Web site.

To download the free app, go to iphone.npr.org/recommendnprnews or search for "NPR News" in the iTunes App Store. Please give it a try and let us know what you think.

Respectfully,

Kinsey Wilson, SVP & GM, NPR Digital Media
Dick Meyer, Executive Editor, NPR News

tags: , , ,

categories: Mobile

8:05 - August 15, 2009

 
Monday, August 3, 2009

By Daniel Jacobson and Robert Spier

A few weeks ago, Symbian announced their new Horizon publishing program designed to enable and assist developers in building applications for mobile devices that run Symbian software. Horizon will be going live in October and NPR is excited to be one of the launch organizations.

NPR story page on Symbian

NPR story page on Symbian's Horizon platform.( NPR (c) 2009)

This is exciting for NPR for a variety of reasons. First, we consider mobile to be a very important part of our ongoing Digital Media strategy and Symbian enjoys a very large (about 50%) marketshare among all smart phones worldwide. As our mobile presence matures, reaching this audience will help us fulfill our public service mission of informing and educating our audience. Speaking of public service missions, this partnership is also the convergence of two non-profit organizations focused on serving our audiences. As a result, our primary interests are to build a comprehensive platform that will engage the develop community, provide rich experiences for consumers and maintain openness while doing so.

The primary output of this partnership will be a fully-functional app, available to Symbian device owners through Horizon. This app, currently under development, will offer NPR audio and full text content and will take advantage of some of Symbian's unique features. One such feature that we are thrilled about is the ability for audio from our app to be backgrounded, which means that you can use other apps on the device while still listening to NPR.

Another joint goal of this partnership is to have all code open sourced and made available to the community for development. NPR wants to become more active in the open-source arena, and we are fortunate to have Symbian as a partner at this time .

NPR stations on Symbian

NPR stations on Symbian's Horizon platform.( NPR (c) 2009)

The development of this app is being done by Symsource, who built the first functioning version of the NPR app that was part of the July demo. This work is compelling for three reasons. First, the app is completely running off of our API's and takes advantage of the full text and audio assets available in it, as well as the extensive station information. Second, the development was done very quickly, which suggests that ongoing development by the open source community could yield interesting results. Finally , Symsource developed a single app which was demoed on three major devices, including the Nokia N5800, Nokia N97, and the Samsung 8910. This is also great news for developers because apps built on Horizon will work across the suite of Symbian devices with no additional code necessary (there are some exceptions to this, but that is generally the case).

NPR is continuing to work with Symbian and Symsource to prepare the NPR app, and the corresponding codebase, for release. Horizon and our app will be publicly announced in London at the Symbian Exchange & Exposition 2009 (SEE2009) on October 27th and 28th.
We look forward to seeing our app and to the continued discussion with the open source community in the coming months. And thanks to Symbian for including us in this exciting venture!

tags: , ,

categories: Mobile

3:00 - August 3, 2009

 
Wednesday, April 22, 2009

Ever since NPR launched an API last July, a number of developers have rushed to build free applications that make public radio content available on a variety of devices, especially the iPhone. From generic podcast players to the NPR Station Finder, these apps are all competing to offer the best experience for consuming NPR content.

These apps all have something else in common: not one of them was built or sponsored by NPR. Instead, they are the work of NPR fans who wanted to make a unique gift to the community of public radio listeners. Like the monetary gifts that thousands of listeners make to their local public radio station each year, these gifts of custom applications help to share the public radio experience with new generations of listeners.

One of my favorite applications is NPR Addict, which makes more than 13 years of NPR content available on the iPhone. Developed by Bradley Flubacher, a professional coder who moonlights as a volunteer firefighter, NPR Addict features podcasts and streams from NPR stations across the nation. Flubacher continues to update the app, in spite of his busy schedule, and every few months I notice another feature that keeps me glued to my iPhone for the weekend.

To all the Flubachers of the world, we at NPR want to say thank you. Thank you for your time, your innovative spirit, and for sharing our love of public radio.
-- Demian Perry

tags:

categories: Mobile

10:20 - April 22, 2009

 
Friday, January 16, 2009

In case you haven't seen my tweets about it yet, Inauguration Report is now live. We've managed to create a variety of ways for you to share your inauguration experiences, from text messaging to an iPhone app. CBS News and American University are also helping us promote the project.

We've created a couple of Web pages you'll want to check out. First, visit NPR's Inauguration Report hub for details on how to participate; there's also a widget there, displaying reports as they come in to us. You can also check out InaugurationReport.com, which displays a giant map of all the reports that have been geotagged.

If you're coming to the inauguration or will be involved in events in your community, feel free to start posting dispatches now. We've already gotten hundreds of submissions via Twitter, and other content is coming in as well. We really want to hear from you if you're making your way to DC, whether it's the joy of the road trip or the frustration of traffic gridlock. And on January 20th, we hope to get a ton of submissions, assuming the networks don't come crashing down from the strain.

Special thanks to Dave Troy, Andrew Turner. Nathan Freitas and Sze Wong for their spectacular coding work; David Johnson and Dan Farber for joining us in the editorial collaboration; and Nancy Scola and Allison Fine for taking the lead in pulling together the Vote Report team, which directly lead to the creation of this project. We couldn't have done it without you.

-- Andy Carvin

tags: , , ,

categories: Editorial, Mobile, Social Media

8:45 - January 16, 2009

 
Wednesday, December 31, 2008

The presidential inauguration is less than a month away and the NPR social media desk is kicking it into high-gear to figure out how we can get all of you involved in our inauguration coverage. We're also looking for some techies who can help make it happen.

After our successful VoteReport experiment last month, in which we work with bloggers around the country and invited the public to submit reports on their voting experiences, we're hoping to do something similar for the inauguration. Some of our partners in the VoteReport project, including Dave Troy of Twittervision and mapping guru Andrew Turner, are volunteering again to help re-purpose the VoteReport tools for the inauguration. We've also got some new folks involved, including American University journalism professor David Johnson, and I'm sure others will come on board in the coming days and weeks.

Among the things we've got in mind:

Inauguration '09 citizen journalism iPhone app. Dave and his colleagues created an awesome iPhone app for VoteReport that allowed users to post audio and text reports online and have them plotted on maps, using the iPhone's GPS capability. We're thinking of adding on to this app so that it could also allow users to attach inauguration-related photos or perhaps even short video clips. One idea that was also suggested was to allow an iPhone user to save their reports on their phone and post them later, in case AT&T's data networks are jammed on January 20th. We're also thinking of giving users the ability to submit their email and phone number so NPR reporters can contact them in case we want to use their audio in one of our stories.

Mobcasting. During VoteReport, Dave set up a bank of telephone lines that allowed users to call in and record a voicemail about their voting experiences and have it posted for all to hear online. Given that not everyone participating in inauguration festivities will have iPhones, we want to do what we can to make sure that any phone line could be used by you to file a report from the field.

Twitter and tags. Many of our VoteReport participants used Twitter as their primary method of sending in reports, and we expect that to be the case for the inauguration. We're planning to track all Tweets that are tagged either #dctrip09 (for people road-tripping to DC) or #inaug09 (for Inauguration Day itself). We'll then be able to display all the tweets as they come in. People can also use these tags when they upload to sites like Flickr, YouTube, etc, so we can aggregate that content as well. (Though you shouldn't use the # sign when tagging on Flickr or YouTube - that's just a quirk of tagging on Twitter.) Of course, we'll have to encourage people to use those tags in order for them to work, so we'll need your help getting the word out.

Texting. For people who want to send a text message but don't have Twitter, we hope to have an SMS shortcode available. Fingers crossed.

Maps, maps, maps. Thanks to the hard work of Andrew, Dave and others during VoteReport, we managed to pull together some pretty snazzy maps of all of this user-generated content as it came in. We plan to do the same for the inauguration, particularly in the week leading up to it, so we can track content submissions from people all over the country as they make their way to DC. One thing I'm hoping we can pull off is tapping into all those users with iPhones, since the GPS capability will make it possible to plot each person's route, see how far they've traveled and explore what they've uploaded. For January 20th itself, we're thinking about setting up a hyperlocal map of DC itself, so you can observe everyone's submissions over the course of the day, no matter where they happen to be around the National Mall. This might be the toughest thing to do in the project, particularly for content that's not submitted with GPS metadata. (Using zip codes as geolocators, for example, won't work to well when zoomed in at the street level.) So we may put together a series of DC-specific tags (#ellipse, #washmonument, #lincolnmemorial, #airandspace, etc) to make it easier to identify who's doing what where. Journalism students from American University will also be volunteering to cover the inauguration throughout the city, so we'll be highlighting their activities on the map as well.

Of course, all of this is going to be one big, messy experiment, particularly given the fact that many mobile network providers are forecasting serious congestion and possible outages due to the huge numbers of people using their phones simultaneously. Nonetheless, we think it's worth the effort, given how many people are planning to be involved in the inauguration. There are going to be lots of stories to tell that week, and we want to give you the tools to help share those stories.

Lastly, we'd love your help building this project. We don't have many resources to pull this off, and everyone is volunteering their time to do this. Dave and Andrew are tech geniuses, for sure, but they can't do it alone given the limited time between now and January 20th. So we're looking for some techies who can back them up. Our biggest need is for iPhone app developers who can help them repurpose the VoteReport app and get it in the App Store as soon as possible, so people will be able to install it prior to their roadtrips to DC. We'll also need some Rails, Google Maps and Javascript gurus. If you're interested in helping, please post a comment below and describe what skills you can bring to the table, and we'll be in touch with you soon. If you're on Twitter, you can also send me a note at @acarvin.

As for everyone else reading this post, we'd love your feedback. Does this seem like a worthwhile effort? Is there anything you liked or disliked about VoteReport that we should take into consideration? Are there any specific features or requirements we should try to work into the project? Please let us know what you think.

-- Andy Carvin

tags: , , , , , , , ,

categories: Editorial, Mobile, Social Media

2:46 - December 31, 2008

 
Thursday, July 24, 2008

Have you seen the new iPhone application "More Cowbell?" Simply download the free app to add glorious clanking cowbell sounds to any song playing on your iPhone. Simple, clean, and oh-so entertaining.

My cowbell affections aside, the creativity and usefulness of iPhone music applications is astonishing. The Pandora application, for example, offers instant music exploration and purchasing with just a few taps on your screen.

NPR Music offers an abundance of content to encourage music discovery--exclusive live concerts, intimate studio sessions and interviews with artists and popular programs such as All Songs Considered and Song of the Day. Working within the rights and permissions that artists and labels have generously allowed us to feature their music, we are planning to create iPhone applications that not only highlight our content, but also help users wade through the material to discover music that matters to them. It is also our goal to create something that capitalizes on the unique features of the iPhone.

Is it a program that reminds you to tune in to our live concerts as the artist takes the stage? Or a recommendation system to guide you through our thousands of artist pages? Do you want the Song of the Day delivered automatically, or the ability to find local public radio music programming wherever you are?

One of our resident music experts, All Songs Considered producer Robin Hilton, posted his Top
5 iPhone Music Applications
on the All Songs Considered Blog. See if you agree with him and tell us how an NPR Music iPhone app could be added to the list.

-Amy Schriefer, NPR Music

tags: , , , ,

1:29 - July 24, 2008

 
Monday, July 14, 2008

Mobile applications like Twitter have certainly changed social media, but is wireless mobility also changing traditional media? In our efforts to create a new way to engage NPR listeners, the team who created the NPR Mobile Web site may have stumbled upon an emerging trend in America's ever changing appetite for information. Then again, the many ways that our mobile audience acts differently from our online and radio audiences may just highlight some of the limitations of mobile technology.

Like Twitter, which is both a social network and a mobile application, NPR mobile combines two ideas from our collective fantasies into something new. In our case, we combined the idea of the mobile Web with the Dick Tracy watch. If you point your Web-enabled mobile device to http://m.npr.org, you'll see what's going on in the world right now and, just like Dick Tracy, you'll hear what's happening. You'll have this experience even if you're using a device that doesn't support streaming audio; when you click the "call" links next to any of the headlines, your mobile phone will dial up a recording of the story over your regular voice network. NPR was one of the first media company to recognize that, in the words of Bryan Moffett (one of the brains behind NPR Mobile), "voice is the killer app" of mobile.

Continue reading "Life After the Mobile Web: Will Media Ever be the Same?" >

tags: , , , , , , , , , , , ,

categories: Mobile

2:50 - July 14, 2008

 

About Inside NPR.org

Ever wanted to peer under the hood and learn about the inner workings of the NPR website? Have we got a blog for you, then. Here at Inside NPR.org, the NPR Digital Media team will keep you up-to-date on digital products and services we're developing, including social networking tools and our media player. For more info, please see our FAQ and our discussion rules.

search Inside NPR.org

Contact us

Got a question or comment you want to send to us privately? Use our contact form.