NPR's New Social Media Guidelines

NPR posted new guidelines Thursday to help its staff make use of the wide array of social media tools and still maintain NPR's credibility. Take a look at the guidelines and feel free to weigh in.

Why now?

"We've actually been working on this for a while," said Ellen Weiss, NPR's senior vice president for news. "But the truth is that through the Knight education, we have been training and encouraging our staff to use social media and this has raised all sorts of new questions. Many of these questions are addressed in our ethics code, many aren't. So I decided to pull together a small working group and develop some guidelines to help the staff."

These guidelines are mandatory for everyone in News, Programming, Digital Media, Communications, Legal divisions and officers of NPR, according to Vivian Schiller, NPR's CEO and president.

"And anyone using NPR-issued equipment or writing from their NPR email address (or providing that address for response) must also adhere to them," Schiller wrote in an email to staff. "But even if you fall outside those boundaries, you'd be smart to review the guidelines and follow them. NPR is first and foremost a news organization, which means staffers from Finance to Facilities represent the face of NPR's journalistic integrity."

Mark Stencel, managing editor for digital news, also wrote on Thursday about NPR's social media habits.

What do you think? I've already picked up grumblings among some staff — who are not in news —who feel some parts of the guidelines are too restrictive and infringes on their right to a personal life outside of the office.

But I'm afraid I come down with Schiller on the need for NPR to at all costs protect the network's most valuable asset — its credibility.

You might also want to read Michele McLellan of the Knight Digital Media Center's take on NPR's social media guidelines versus the Washington Post's. Here's something on the New York Times as well. This is clearly new territory and new organizations are tredding carefully.

NPR News Social Media Guidelines

Social networking sites, such as Facebook, MySpace, and Twitter have become an integral part of everyday life for millions of people around the world. As NPR grows to serve the audience well beyond the radio, social media is becoming an increasingly important aspect of our interaction and our transparency with our audience and with a variety of communities.

Properly used, social networking sites can also be very valuable newsgathering and reporting tools and can speed research and extend a reporter's contacts, and we encourage our journalists to take advantage of them.

The line between private and public activity has been blurred by these tools, which is why we are providing guidance now. Information from your Facebook page, your blog entries and your tweets — even if you intend them to be personal messages to your friends or family — can be easily circulated beyond your intended audience. This content, therefore, represents you and NPR to the outside world as much as a radio story or story for NPR.org does.

As in all of your reporting, the NPR Code of Ethics should guide you in your use of social media. You should read and be sure you understand the Code.

What follows are some basic but important guidelines to help you as you deal with the changing world of gathering and reporting news, and to provide additional guidance on specific issues. These guidelines apply to every member of the News Division.

First and foremost — you should do nothing that could undermine your credibility with the public, damage NPR's standing as an impartial source of news or otherwise jeopardize NPR's reputation.

* Recognize that everything you write or receive on a social media site is public. Anyone with access to the web can get access to your activity on social media sites. And regardless of how careful you are in trying to keep them separate, in your online activity, your professional life and your personal life overlap.

* Use the highest level of privacy tools available to control access to your personal activity when appropriate, but don't let that make you complacent. It's just not that hard for someone to hack those tools and make public what you thought was private.

* You should conduct yourself in social media forums with an eye to how your behavior or comments might appear if we were called upon to defend them as a news organization. In other words, don't behave any differently online than you would in any other public setting.

* While we strongly encourage linking to NPR.org, you may not repost NPR copyrighted material to social networks without prior permission. For example, it is o.k. to link from your blog or Facebook profile to a story of yours on the NPR site, but you should not copy the full text or audio onto a personal site or Web page. You may accomplish this through the NPR API or widgets that NPR provides to the public under the same terms of use as apply to anyone else.

* Remember that the terms of service of a social media site apply to what you post and gather on that site. The terms might allow for material that you post to be used in a different way than you intended. Additionally, law enforcement officials may be able to obtain by subpoena anything you post or gather on a site without your consent — or perhaps even your knowledge.

* Remember the same ethics rules as apply offline also apply to information gathered online.

* Journalism should be conducted in the open, regardless of the platform. Just as you would do if you were working offline, you should identify yourself as an NPR journalist when you are working online. If you are acting as an NPR journalist, you must not use a pseudonym or misrepresent who you are. If you are acting in a personal capacity, you may use a screen name if that is allowed by the relevant forum.

* You should always explain to anyone who provides you information online how you intend to use the information you are gathering.

* When possible, clarify and confirm any information you collect online by later interviewing your online sources by phone or in person.

* While widely disseminated and reported, material gathered online can be just as inaccurate or untrustworthy as some material collected or received in more traditional ways. As always, consider and verify the source.

* Content gathered online is subject to the same attribution rules as other content.

* You must not advocate for political or other polarizing issues online. This extends to joining online groups or using social media in any form (including your Facebook page or a personal blog) to express personal views on a political or other controversial issue that you could not write for the air or post on NPR.org.

* Your simple participation in some online groups could be seen to indicate that you endorse their views. Consider whether you can accomplish your purposes by just observing a group's activity, rather than becoming a member. If you do join, be clear that you've done so to seek information or story ideas. And if you "friend" or join a group representing one side of an issue, do so for a group representing the competing viewpoint, when reasonable to do so.

* Realize that social media communities have their own culture, etiquette and norms, and be respectful of them.

* If you are writing about meetings and gatherings at NPR — always ask first if the forum is on or off the record before distributing information or content about it.

And a final caution — when in doubt, consult with your editor. Social media is a very dynamic ecosystem so don't be surprised if we continue to revise or elaborate on our guidelines at a later date. In the mean time, we welcome your feedback.

Comments

 

Please keep your community civil. All comments must follow the NPR.org Community rules and terms of use, and will be moderated prior to posting. NPR reserves the right to use the comments we receive, in whole or in part, and to use the commenter's name and location, in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.