Screen shot of one of the Google Maps created by online volunteers in response to Hurricane Gustav. Click on the image to see the live version of the map. Google Maps
Andy Carvin, NPR Social Media Strategist
I've spent the last two years at NPR helping deploy blogs and social media tools. For an even longer time, about 15 years, I've worked in a wide range of online communities. I've lost track of all the groups I've joined - everything from discussions on computers in the classroom to expert strategies on how to brew beer at home. Above all, the online communities that make me most proud of the Internet are the ones that have sprung into action during times of crisis.
I got my first taste of online disaster response in 1995. Both the Kobe earthquake in Japan and the Oklahoma City bombing happened that year. In both cases, discussion groups that were previously used for other topics mobilized to share whatever information they could on charitable donations, giving blood and the like.
On the morning September 11, 2001, I launched the SEPT11INFO discussion forum, which was used to circulate news and dispel rumors in the chaotic hours following the attacks on New York and the Pentagon. During the tsunami of 2004, I joined a group of volunteers across South Asia to help produce the Southeast Asia Earthquake and Tsunami Blog, which became one of the Internet's main sources for on-the-ground information in the wake of the tsunami. And when Katrina devastated New Orleans, we sprang into action again by creating Katrina Aftermath, a blog that allowed anyone to share audio, photos and text about the hurricane, as well as a wiki for pulling together resources for people affected by the storm.
It's become almost a reflex. When disasters strike, I find some way of getting involved online. So last weekend, when it became apparent that Hurricane Gustav was making a beeline to New Orleans, I decided I had to help in some way.
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