March 31st Show

The national debt is getting bigger. In the last few months, the U.S. government has committed trillions of dollars, due in large part to the U.S. government loaning billions of dollars to the country's automobile industry, bailing out banks and insurance companies and waging war in two countries. How are we going to pay all our debts? In our first hour, Talk of the Nation news analyst Ted Koppel and Massachusetts Congressman Barney Frank will talk about how long the country can sustain this kind of massive spending. Then at the end of the hour, Dawn Turner Trice, a columnist for The Chicago Tribune, will talk about a recent study from the University of Georgia suggesting that when it comes to approaching race, multiculturalism may be a better model than colorblindness. Which do you think is better?

Does this read familiar? "Thank you for holding. Your call is very important to us. For quality and training purposes, your call may be monitored or recorded. Please stay on the line." *cue cheesy hold music* AGH!!! Well, in our second hour, we'll talk with author Emily Yellin who will take us deep into the customer service industry and channel the rage we all feel when it's time to pick up the phone to get some %@$! help. Yellin's book is entitled Your Call Is Not That Important To Us. Then, Larry Magid, CBS News and CNET tech analyst, will give us an update on the new variation of a computer worm that could attack millions of computers... just in time for April Fool's Day.