Economy

Consumer Reports Still Won't Recommend iPhone 4

Steve Jobs, iPhone 4

Apple CEO Steve Jobs talks about free protective cases for Apple iPhone 4 users during a news conference, Friday, July 16, 2010. Paul Sakuma/AP hide caption

itoggle caption Paul Sakuma/AP

The perception Steve Jobs, Apple's Inc.'s CEO, left with at least some who followed reports of his Friday news conference, was that he didn't see the dropped-call issue with the iPhone 4 as that a big deal.

The sense you got was that he wasn't panicking, that he was fairly sure consumers would still flock to his company's latest phone.

Those consumers aren't at Consumer Reports, however. Despite Jobs' offer of free plasticy-rubbery bumpers for the phones to keep users' hands from touching the place on the edge of the phones that causes dropped calls, Consumer Reports said it still wouldn't recommend the smart phone.

An excerpt from CR's reaction:

While Jobs acknowledged the signal loss problem caused when users touch a specific area of the phone's external antenna array, he said that it affects "a very small number of users," and that the issue can be avoided by not touching the phone in that area.

Consumer Reports believes Apple's offer of free cases is a good first step. However, Apple has indicated that this is not a long-term solution, it has guaranteed  the offer only through September 30th, and has not extended it unequivocally to customers who bought cases from third-party vendors. We look forward to a long-term fix from Apple. As things currently stand, the iPhone 4 is still not one of our Recommended models.

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