The co-author of Multipliers outlines a systematic framework for enabling greater productivity without overworking, sharing strategies on how to eliminate unnecessary tasks while streamlining essential employee functions.
House of Debt looks at the impact the housing market had on the banking industry as household debt increased and spending decreased.
Whether it's the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse — who hasn't felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin's highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all.
Describes how the chairman of Vaughan-Bassett Furniture fought for his more than 700 employees in a small Virginia town using legal maneuvers, factory efficiencies, and his wits and determination in the wake of sales losses to cheap Asian furniture imports.
Drawing on interviews with neuroscientists, sociologists and working parents, an award-winning journalist explores the factors contributing to our collective sense of being overwhelmed and seeks insights, answers and inspiration for achieving the perfect work-life balance.
Offers a thought-provoking look at the future of U.S.-China relations, and how the two world leaders' coming power struggle will reshape the competitive playing field for nations around the world.
Howard W. French documents the burgeoning Chinese presence in Africa to examine China's potentially world-changing role in reshaping Africa's culture and economy.
French economist Thomas Piketty analyzes a unique collection of data from 20 countries, ranging as far back as the 18th century, to uncover key economic and social patterns about wealth and inequality.
Daniel Schulman follows the lives of the wealthy and powerful family that built one of the largest private corporations in the world, discussing their corporate, social, philosophical and political ambitions.
How the Media Influences Your Investment Decisions for Better or Worse: An Investor's Guide to Financial Media
Millions of Americans get their financial advice from high-profile financial pundits on talk radio and cable television. Clash of the Financial Pundits looks at how they affect our investments.
Timothy Geithner describes his role in the financial crisis, first as President of the New York Federal Reserve and then as President Obama's Treasury Secretary. He provides his perspective on the events leading up to the financial crisis and how regulators responded.
Draws from popular books, movies, comic strips, management literature, and business history to show how the white-collar world came to be, from the mid-nineteenth century to today, and reveals what it might become.
Michael Lewis argues that post-crisis Wall Street continues to be controlled by large banks and explains how a small, diverse group of Wall Street men have banded together to reform the financial markets.