Traces the unlikely friendship between a former banking executive and a former armed robber who purchased uncollected debt rights from banks and engaged in misrepresentation, illegal threats and deceptive claims to gain illicit profits.
A revelatory history of the people who created the computer and the internet discusses the process through which innovation happens in the modern world, citing the pivotal contributions of such figures as programming pioneer Ada Lovelace.
The award-winning author of I.O.U. presents a comprehensive and upbeat explanation of how the world of finance and economics really works, from the terms and conditions of personal checking accounts to the deliberate concealments of bankers. 50,000 first printing.
The Pulitzer Prize-winning authors of Half the Sky present a narrative road map about making a difference in the world, explaining how to identify effective local and global aid initiatives and participate in successful fundraisers and charities.
The co-author of Multipliers outlines a systematic framework for enabling greater productivity without overworking, sharing strategies on how to eliminate unnecessary tasks while streamlining essential employee functions.
House of Debt looks at the impact the housing market had on the banking industry as household debt increased and spending decreased.
Whether it's the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse — who hasn't felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness? Your Call Is (not that) Important to Us is journalist Emily Yellin's highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all.
Describes how the chairman of Vaughan-Bassett Furniture fought for his more than 700 employees in a small Virginia town using legal maneuvers, factory efficiencies, and his wits and determination in the wake of sales losses to cheap Asian furniture imports.
Drawing on interviews with neuroscientists, sociologists and working parents, an award-winning journalist explores the factors contributing to our collective sense of being overwhelmed and seeks insights, answers and inspiration for achieving the perfect work-life balance.
Offers a thought-provoking look at the future of U.S.-China relations, and how the two world leaders' coming power struggle will reshape the competitive playing field for nations around the world.