Damage Control

Why Everything You Know About Crisis Management Is Wrong

by Eric Dezenhall and John Weber

Hardcover, 212 pages, Penguin Group USA, List Price: $24.95 | purchase

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Title
Damage Control
Subtitle
Why Everything You Know About Crisis Management Is Wrong
Author
Eric Dezenhall and John Weber

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Book Summary

A straight-shooting guide to crisis management challenges popular practices to counsel professionals on how to recognize a genuine crisis, deflect criticism, and draw on the examples of effective case studies.