U.S. Customs and Border Protection Commissioner R. Gil Kerlikowske sits under an image of New York's Ground Zero in his office in Washington. For him, it serves as a daily reminder of the security threats that have shaped his agency. Kainaz Amaria/NPR hide caption

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Around the Nation

Border Agency Chief Opens Up About Deadly Force Cases

Gil Kerlikowske, head of Customs and Border Protection, tells NPR that he is reviewing scores of incidents. "We need to be better at admitting when we're wrong or where we've made a mistake," he says.

The call center of Zappos.com gets high marks from consumers for strong customer service. Shashi Bellamkonda/Flickr hide caption

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All Tech Considered

Better Culture Could Have Prevented Viral Comcast Call

A Comcast service call making the rounds this week sounded really familiar to millions of Americans. But some companies have figured out how to make the universally unpleasant experience a lot better.

Clela Rorex (right) tells her friend Sue Larson that she doesn't regret her decision to grant the controversial marriage licenses. StoryCorps hide caption

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StoryCorps

Colo. Clerk Recalls Issuing Same-Sex-Marriage Licenses — In 1975

County clerks are making news by defying the state's gay-marriage ban, but Clela Rorex got there first. Decades ago, she issued a groundbreaking license to the first openly gay people she'd ever met.

It Never Changes to Stop The Books
Music for a French Elevator and Other Short Format Oddities The Books
Tarantella Ticino Paul Rangell & Emily Abbink
El Talean Paul Rangell & Emily Abbink
I'm Still Here Elaine Stritch
Summer Ends [Vinyl] American Football
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U.S. Customs and Border Protection Commissioner R. Gil Kerlikowske sits under an image of New York's Ground Zero in his office in Washington. For him, it serves as a daily reminder of the security threats that have shaped his agency. Kainaz Amaria/NPR hide caption

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Border Agency Chief Opens Up About Deadly Force Cases
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Flying and Flocking Zoe Keating
The Path Zoe Keating

The call center of Zappos.com gets high marks from consumers for strong customer service. Shashi Bellamkonda/Flickr hide caption

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Better Culture Could Have Prevented Viral Comcast Call
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Woctor Dialy Armcannon
Two Excellent Italian Siblings Armcannon
Africastle Battles
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Futura Battles

Clela Rorex (right) tells her friend Sue Larson that she doesn't regret her decision to grant the controversial marriage licenses. StoryCorps hide caption

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Colo. Clerk Recalls Issuing Same-Sex-Marriage Licenses — In 1975
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Naruto and the End of the Broken Ear Fredrik
The City The Dismemberment Plan
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Left on Silverlake (Ride) Madlib
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The CDC's director, Tom Frieden, testified before a congressional subcommittee Wednesday regarding a recent anthrax incident and lab safety improvements he is instituting. AFP/Getty Images hide caption

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Head Scientist At CDC Weighs Costs Of Recent Lab Safety Breaches
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Contagion Cliff Martinez
Handshake Cliff Martinez
Tweezer Reprise Phish
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