Morning Edition

U.S. Customs and Border Protection Commissioner R. Gil Kerlikowske sits under an image of New York's Ground Zero in his office in Washington. For him, it serves as a daily reminder of the security threats that have shaped his agency. Kainaz Amaria/NPR hide caption

itoggle caption Kainaz Amaria/NPR

Around the Nation

Border Agency Chief Opens Up About Deadly Force Cases

Gil Kerlikowske, head of Customs and Border Protection, tells NPR that he is reviewing scores of incidents. "We need to be better at admitting when we're wrong or where we've made a mistake," he says.

The call center of Zappos.com gets high marks from consumers for strong customer service. Shashi Bellamkonda/Flickr hide caption

itoggle caption Shashi Bellamkonda/Flickr

All Tech Considered

Better Culture Could Have Prevented Viral Comcast Call

A Comcast service call making the rounds this week sounded really familiar to millions of Americans. But some companies have figured out how to make the universally unpleasant experience a lot better.

Clela Rorex (right) tells her friend Sue Larson that she doesn't regret her decision to grant the controversial marriage licenses. StoryCorps hide caption

itoggle caption StoryCorps

StoryCorps

Colo. Clerk Recalls Issuing Same-Sex-Marriage Licenses — In 1975

County clerks are making news by defying the state's gay-marriage ban, but Clela Rorex got there first. Decades ago, she issued a groundbreaking license to the first openly gay people she'd ever met.

It Never Changes to Stop The Books 0:21

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Music for a French Elevator and Other Short Format Oddities The Books 1:28

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Tarantella Ticino Paul Rangell & Emily Abbink 0:18

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    Noche Azul
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El Talean Paul Rangell & Emily Abbink 0:29

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I'm Still Here Elaine Stritch 0:30

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Summer Ends [Vinyl] American Football 0:29

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Flying and Flocking Zoe Keating

The Path Zoe Keating 1:29

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    Into the Trees

Woctor Dialy Armcannon 0:11

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    Armcannon 2 - The Return Of The Attack Of The Legend Of Pizzor
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Two Excellent Italian Siblings Armcannon 0:55

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Africastle Battles 0:31

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Futura Battles 1:28

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Naruto and the End of the Broken Ear Fredrik 0:04

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The City The Dismemberment Plan 0:29

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Left on Silverlake (Ride) Madlib 0:22

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Friends (Foes) Madlib 0:28

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Contagion Cliff Martinez 0:20

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Handshake Cliff Martinez 1:38

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Tweezer Reprise Phish 0:28

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Stash Phish 0:54

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