Stuck on Hold

When was the last time you got stuck on hold waiting for a company's customer service rep?

Today, Weekend Edition Host Liane Hansen talks to Steve Herlocher, an executive at Jacada, Inc. about what some people do to kill time when they are on hold.

Jacada sells customer service software to call centers, and commissioned a phone survey of 1,000 people to find out the answers. Here are some of the results:

While on hold....
36% of respondents went to the bathroom
26% made a meal
25% watched a full TV show episode
17% completely cleaned a room
16% played two or more games of Solitaire
14% read an entire magazine or newspaper

What about you? What sorts of (G-rated) things do you do while stuck on hold?



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