Listen to this 'Talk of the Nation' topic
I guess I've had pretty good luck with planes... there've been delays, and bad storms, and my bags wound up someplace nicer than I did at one point. But, I've never spent a night at the airport, and even when there was a big delay, the gate agent found me a seat on the next flight out. And when I missed my plane altogether (stuck in traffic), they just added me to the next load. (No 10 hours on a tarmac for me, with overflowing toilets, thankfully. But check out the "strand-in" being put on by the Coalition for an Airline Passengers Bill of Rights.) My biggest complaint is probably the lack of information (some might say lies). The "weather delays" on sunny days, the sudden fare jumps, and the oversold flights. And these days, good luck finding any service in the customer service area. Even the employees seem to be fed up with the airlines. We all have horror stories from our plane trips, but WHY is this summer so bad it's been dubbed the summer of hell? If you fly, or work in the industry, what's going on?