The Message Makers: Inside PR And Advertising

BP: A Textbook Example Of How Not To Handle PR()  

In May 2010, then-BP CEO Tony Hayward gave a news conference at Fourchon Beach in Port Fourchon, La.

April 21, 2011 When an oil rig exploded in the Gulf of Mexico last April, BP was woefully underprepared to handle its public relations response. It failed to communicate the three key messages the public needed to hear — that BP was accountable for the disaster, was deeply concerned about the harm it caused and had a plan for what to do next.

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