August 2, 2012 The Ombudsman is the public's representative to NPR, serving as an independent source of information, explanation, amplification and analysis for the public regarding NPR's programming. Journalist, editor, columnist, and educator Edward Schumacher-Matos joined NPR in June 2011 as Ombudsman.
March 21, 2012 Whether the burnings are "accidental" is unproven. NPR's calling it that buys the military's frame, some complained. Not calling it that suggests ill intention and provokes more violence, others argued. Investigations continue; the press is lost. Suggestions appreciated.
November 5, 2006 The ombudsman dissects Steve Inskeep's Oct. 25 interview with Sen. Rick Santorum, which spurred accusations of bias from some listeners. With the benefit of the written script and 20-20 hindsight, Bill Marimow and Inskeep review the 7 minute and 46 second interview.
October 31, 2006 NPR's new ombudsman Bill Marimow has toiled in the newsroom trenches for 37 years — both as a reporter and an editor. It's good preparation for his new role as the representative for more than 25 million NPR listeners and the many others who use npr.org.
June 19, 2006 In his last column as NPR Ombudsman, Jeffrey Dvorkin looks back on the six and a half years he spent bridging the gap between NPR listeners and NPR journalists. In July, he'll begin his new job as the executive director of the Committee of Concerned Journalists based in Washington, D.C.
June 13, 2006 Reports of the death of Abu Musab al-Zarqawi put NPR into "news special" mode in the early hours of June 8. Other news coverage was thrown out and all available resources were focused on covering the many aspects of that one big story. Some listeners, however, say NPR gave the story too much attention, and for all the wrong reasons.
June 5, 2006 A long-standing journalistic tradition mandates that reporters restrict themselves to the role of dispassionate and disinterested observers. But these days, stories evoke strong responses from audiences, and journalists seem more engaged. It has sparked concerns among some listeners as to whether NPR reporters are as nonpartisan as they should be.
May 22, 2006 Some listeners say that NPR’s reporting on intelligence-gathering organizations has been biased. The spy agencies, they say, are just "harvesting" telephone numbers and e-mail addresses, running them through computer programs and checking to see whether any patterns emerge that might link to terrorists. In short, they are keeping us safe — a fact, they claim, NPR doesn’t appreciate.
May 15, 2006 Nothing riles some public-radio listeners like NPR journalists appearing on FOX News television programs. That’s because NPR makes every effort to remain nonpartisan, and FOX, it appears, does not. Frustrated public-radio listeners tell me that the NPR presence only serves as cover for FOX’s claim that it is “fair and balanced.” And that frustration is further pumped up by some political blogs.
May 8, 2006 Several readers respond to a column addressing whether journalists should reveal their political leanings. The ombudsman challenges the notion that newsrooms are cauldrons of political conspiracy and calls on a newspaperman/poet to illustrate that politics is just one part of the newsroom culture.