Staying in a hotel, eating in a restaurant, buying goods online; just about every transaction these days is followed by a request to rate your experience. iStockphoto.com hide caption

toggle caption iStockphoto.com

Everyone's A Critic: The Constant Quest For Customer Feedback

  • Download
  • <iframe src="https://www.npr.org/player/embed/439536650/439727447" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

Shoppers view and take photographs of humanoid robot "Chihira" at the information reception desk of Mitsukoshi department store in Tokyo. Chris McGrath/Getty Images hide caption

toggle caption Chris McGrath/Getty Images

She's Almost Real: The New Humanoid On Customer Service Duty In Tokyo

  • Download
  • <iframe src="https://www.npr.org/player/embed/403498509/406768391" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

Anthony Matthews collects letters from dissatisfied customers — including himself — at his website, Dear Customer Relations. He's crowd-funding a book based on the site. Courtesy of Anthony Matthews hide caption

toggle caption Courtesy of Anthony Matthews

Customer Dissatisfaction: The Fine Art Of The Funny Complaint

  • Download
  • <iframe src="https://www.npr.org/player/embed/335702394/337602106" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

The call center of Zappos.com gets high marks from consumers for strong customer service. Shashi Bellamkonda/Flickr hide caption

toggle caption Shashi Bellamkonda/Flickr

Better Culture Could Have Prevented Viral Comcast Call

  • Download
  • <iframe src="https://www.npr.org/player/embed/332339805/332498796" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

A Nordstrom salesperson shows a customer an online selection of shoes on an in-store iPad. Like some other retailers, Nordstrom is using mobile devices to make on-the-spot sales and check companywide product inventory instantly. Courtesy of Nordstrom hide caption

toggle caption Courtesy of Nordstrom

Forget The Register: Stores Use Mobile To Make Sales On The Spot

  • Download
  • <iframe src="https://www.npr.org/player/embed/166890714/166902710" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript