Anthony Matthews collects letters from dissatisfied customers — including himself — at his website, Dear Customer Relations. He's crowd-funding a book based on the site.
Courtesy of Anthony Matthews
A Nordstrom salesperson shows a customer an online selection of shoes on an in-store iPad. Like some other retailers, Nordstrom is using mobile devices to make on-the-spot sales and check companywide product inventory instantly.
Courtesy of Nordstrom