The call center of Zappos.com gets high marks from consumers for strong customer service. Shashi Bellamkonda/Flickr hide caption

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Better Culture Could Have Prevented Viral Comcast Call

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Comcast is the largest cable company and home Internet service provider in the United States. Matt Rourke/AP hide caption

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An NBC store is seen through a window reflecting Rockefeller Center in New York City. Comcast, the nation's largest cable company, has owned 51 percent of NBCUniversal since 2011. Chris Hondros/Getty Images hide caption

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