A picture taken from the top of Mount Zardak, about 25 kilometers east of Mosul, shows smoke billowing in the Iraqi city of Nineveh during an operation against the Islamic State on Monday — part of a broad operation to retake the city from the Islamic State group. Safin Hamed/AFP/Getty Images hide caption

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Safin Hamed/AFP/Getty Images

Calling relatives they hadn't spoken to since 2013: from left to right, Chol Lul Walou, approximately 60, called her daughter and son-in-law; Simon Lam Yiek, 33, called his brother; Nyanchan Maluol Mot, 19, called her sister. Giles Duley/Courtesy of ICRC hide caption

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Giles Duley/Courtesy of ICRC

They Haven't Spoken To Family In Years. Now They Get A 3-Minute Call

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Red Cross Effort To Shut Down Inquiry Fails; Report Calls For Outside Oversight

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American Red Cross chief Gail McGovern (right) and Rep. Susan Brooks of Indiana tour the American Red Cross Digital Operations Center last year in Washington, D.C. Paul Morigi/AP Images for American Red Cross hide caption

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Paul Morigi/AP Images for American Red Cross

In the aftermath of Superstorm Sandy, a former Red Cross official says, as many as 40 percent of the organization's emergency vehicles were assigned for public relations purposes. This photo, which shows one of the trucks on Long Island, N.Y., in January 2013, is one example of the many publicity photos taken by the Red Cross. Les Stone/American Red Cross hide caption

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Les Stone/American Red Cross

After the 2010 earthquake in Haiti, the Red Cross sent text messages across the country with health tips, locations of aid and safety reminders. A similar system is being used in Sierra Leone to combat Ebola. International Federation of Red Cross and Red Crescent Societies hide caption

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International Federation of Red Cross and Red Crescent Societies