The International Committee of Red Cross emblem hangs on the wall of a hospital in Afghanistan's Herat province. Aref Karimi/AFP/Getty Images hide caption

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Aref Karimi/AFP/Getty Images

A picture taken from the top of Mount Zardak, about 25 kilometers east of Mosul, shows smoke billowing in the Iraqi city of Nineveh during an operation against the Islamic State on Monday — part of a broad operation to retake the city from the Islamic State group. Safin Hamed/AFP/Getty Images hide caption

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Safin Hamed/AFP/Getty Images

Calling relatives they hadn't spoken to since 2013: from left to right, Chol Lul Walou, approximately 60, called her daughter and son-in-law; Simon Lam Yiek, 33, called his brother; Nyanchan Maluol Mot, 19, called her sister. Giles Duley/Courtesy of ICRC hide caption

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Giles Duley/Courtesy of ICRC

They Haven't Spoken To Family In Years. Now They Get A 3-Minute Call

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Red Cross Effort To Shut Down Inquiry Fails; Report Calls For Outside Oversight

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American Red Cross chief Gail McGovern (right) and Rep. Susan Brooks of Indiana tour the American Red Cross Digital Operations Center last year in Washington, D.C. Paul Morigi/AP Images for American Red Cross hide caption

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Paul Morigi/AP Images for American Red Cross