NPR Ombudsman Fear And Trust At 'The Washington Post' March 1, 2013 A cost-cutting, face-saving move by the Post to replace its independent ombudsman with what sounds like a customer care representative is sadly shortsighted. It contributes precisely to the decline in public trust that lies behind the travails at the Post and all American news media. NPR in polls confronts the same trust malady. The press grows in power, yet sheds ever more controls. Editors will never investigate themselves. The public rebels.