Anthony Matthews collects letters from dissatisfied customers — including himself — at his website, Dear Customer Relations. He's crowd-funding a book based on the site. Courtesy of Anthony Matthews hide caption

toggle caption Courtesy of Anthony Matthews

Customer Dissatisfaction: The Fine Art Of The Funny Complaint

  • Download
  • <iframe src="https://www.npr.org/player/embed/335702394/337602106" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

Does she really think you're funny, or is she just being polite? Jon Feingersh/Getty/Getty Images/Blend Images RM hide caption

toggle caption Jon Feingersh/Getty/Getty Images/Blend Images RM

Researcher Greg Bryant Speaks To NPR's Robert Siegel

  • Download
  • <iframe src="https://www.npr.org/player/embed/312560432/312562935" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">