In this image taken from video on Jan. 15, police officers Edward Sarama (from left) and Robert McGuire try to talk to officer Matt Dougherty, who is pretending to be mentally ill, during a training simulation at Montgomery County Emergency Service in Norristown, Pa. Michael Rubinkam/AP hide caption

itoggle caption Michael Rubinkam/AP

Officers Ned Bandoske (left) and Ernest Stevens are part of San Antonio's mental health squad — a six-person unit that answers the frequent emergency calls where mental illness may play a role. Jenny Gold/Kaiser Health News hide caption

itoggle caption Jenny Gold/Kaiser Health News