March 14, 2013 With Twitter, Facebook and other social media sites, companies have lost control of their brand and messaging. Now, the customers hold the power. In Can't Buy Me Like, Bob Garfield argues we have entered a time where brands must be driven by authentic relationships.
March 11, 2013 At its best, the Web is a place for unlimited exchange of ideas. But the uncivil discourse that unfolds in comments sections can be poisonous. A study in the Journal of Computer-Mediated Communication suggests that rude comments on articles can change the way we interpret the news.