The Importance Of Customer Service

Host Bob Edwards talks to Russell Roberts, Professor of Economics at the Olin School of Business at Washington University in St. Louis, about the emphasis that companies are placing on providing better customer service.



Please keep your community civil. All comments must follow the Community rules and terms of use, and will be moderated prior to posting. NPR reserves the right to use the comments we receive, in whole or in part, and to use the commenter's name and location, in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.