NPR logo Creating A Passengers' Bill Of Rights

Creating A Passengers' Bill Of Rights

A study released this month found nearly one-quarter of all flights were late in 2008. WaveBreaker/ via flickr hide caption

toggle caption WaveBreaker/ via flickr

First we asked you for suggestions on what should be on a Passenger's Bill of Rights. We got hundreds of suggestions in the comments section and on Twitter. Then we took the best ones and put them up for a vote. Almost 4,000 votes later, the top ten are filled with demands for courtesy and, surprisingly perhaps, information. Below are the results.

  1. 81% Plane should return to gate if it doesn't take off within two hours.
  2. 75% Right to updated information on delays.
  3. 69% The right to be treated fairly with respect and courtesy.
  4. 67% Right to unlimited free water.
  5. 60% Bumped passengers should get a cash refund on the spot plus rebooking on the next flight.
  6. 59% Right to select any alternative flight in case of delays or cancellations.
  7. 57% Right to updates from the pilot every 30 minutes while waiting.
  8. 56% The right to peacefully question TSA officials' actions and motives.
  9. 53% The right to one change to a ticket without charges.
  10. 51% No extra charges for baggage.

We no longer support commenting on stories, but you can find us every day on Facebook, Twitter, email, and many other platforms. Learn more or contact us.