Customer service is often dreadful. A recent survey suggests that one out of two customers experience problems when they shop. Long lines and uninformed sales staff are among the main complaints.
And when customers are unhappy, they don't stay quiet about it — they often share their negative experiences with others. Many retailers have been slow to recognize that the cost of poor customer service is steep.
It's not always easy to determine if stimulus funds played a role in saving or creating jobs.
Commentator Andrew Wallenstein says the rocker's marketing deal shows the old rules no longer hold.
If Wall Street wants to win back public respect, they to act in the public's interests.
A $33,000 pen commemorates the life of a champion of the poor.
Meet high rollers, brainy economists and regular folks -- all trying to make sense of our rapidly changing global economy.
The top business story of the day from Morning Edition, All Things Considered and other award-winning NPR programs.
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