What Now? Jacki talks with Noel Nelson, the mail-order manager at REI, an outdoor recreational equipment supply company based in Seattle, Washington. They discuss how the UPS strike that is set to begin at midnight tonight could affect mail-order companies, and the plans that such companies are making now to deal with an interruption in their deliveries. REI currently uses UPS for about 70 percent of their delivery business, and has been preparing to deal with a possible strike for months now. Nelson says that company plans to use Federal Express to meet their delivery deadlines, but they have concerns because the FedEx service will be substantially more expensive.