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Data Mining Consumer Discontent

Only Available in Archive Formats.
Data Mining Consumer Discontent

Data Mining Consumer Discontent

Data Mining Consumer Discontent

Only Available in Archive Formats.

NPR's Jack Speer reports on PlanetFeedback.com, a new website that handles consumer complaints, and then compiles and analyzes the information, and sells the data back to companies. It is a practice known as data mining, and people are divided over the benefits.