Problems persist on the back end of HealthCare.gov, which must process accurate enrollment information so insurers can receive premium payments and start coverage for consumers. Reconciliation of the data just started this week, as time to fix problems is running out.
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How did HealthCare.gov go so spectacularly wrong? The tech team takes you through the past two months in our latest podcast.
The part of HealthCare.gov that consumers see is working more smoothly, but it's unclear how well the invisible back end is working.
Workers on the "tech surge" to fix the error-riddled website have just days to meet the Obama administration's self-imposed deadline for a functioning site. Public confidence in HealthCare.gov has already taken the kind of hit that may be hard to overcome.
The disastrous rollout of HealthCare.gov is giving an otherwise wonky piece of legislation new momentum. It's called the Federal Information Technology Acquisition Reform Act, or FITARA, for short. And its two key sponsors are among the most unusual bedfellows in Congress.
Check out this "red team" review of HealthCare.gov by private consulting firm McKinsey & Co., months before the federal health insurance site launched. One slide in particular shows why its chances of success were low from the start.
"When we pull back the curtain now, the mess is disturbing," says House Energy and Commerce Committee Chairman Fred Upton, R-Mich., of the latest revelations. These documents call into question whether contractors can fix the website as promised by the end of November.
Government's top tech officials — including U.S. Chief Technology Officer Todd Park — showed up on Capitol Hill to give a status report of the troubled HealthCare.gov system. As the administration unveils enrollment numbers, the tech officials outlined technology metrics of progress.
HealthCare.gov's troubled rollout highlights a systemic problem — the way governments purchase and plan for tech projects. Even President Obama is now calling for procurement reform. But a handful of places are finding ways to solve the problem.
Friday marked one month since the health care exchange marketplace opened. It's unclear how many people have actually enrolled in insurance, how much more the contractors who bungled the software will get paid and whether consumers will be satisfied with the plans they get.
As more school districts roll out tablet computers to students, they're debating how much to restrict access to certain websites and games. Some districts shut down wide parts of the Internet, but others are trying to take a more nuanced approach.
To the long list of problems plaguing HealthCare.gov, add data security. The enrollment site for the new health insurance exchanges had a security flaw that didn't get patched up when the exchange marketplace went live.
Coachella Valley Unified, a predominantly low-income, agricultural school district in California, is giving every student an iPad. The initiative highlights the problems that districts across the country are facing as they attempt to bring personalized, digital learning to their schools.
We used the testimonies of the biggest contractors involved with the HealthCare.gov application system to create this guide to how the site's various parts work together, and how the complex system for registering you for health insurance is supposed to work.
With its problems at launch, HealthCare.gov joined a long list of botched government technology projects. States and the feds often have a hard time making big tech systems work.