The Federal Communications Commission has been investigating mystery data fees on cell phone bills. Verizon Wireless in particular has been in the agency's cross hairs. The company has agreed to pay $25 million for improperly billing customers.
STEVE INSKEEP, host:
NPR's business news starts with shock over cell phone bills.
(Soundbite of music)
INSKEEP: The Federal Communications Commission has been investigating mystery data fees that have turned up on cell phone bills. Verizon Wireless has drawn the agency's interest. The company has now agreed to pay the U.S. government a $25 million penalty for improperly billing customers. It's also going to change its billing practices and offer more than $50 million worth of refunds to customers who received the mystery charges.
NPR transcripts are created on a rush deadline by Verb8tm, Inc., an NPR contractor, and produced using a proprietary transcription process developed with NPR. This text may not be in its final form and may be updated or revised in the future. Accuracy and availability may vary. The authoritative record of NPR’s programming is the audio record.