Wal-Mart Reduces Contact with Customers
RENEE MONTAGNE, host:
And central banker Ben Bernanke may have to perfect the art of listening to the grumblings of ordinary people. But the world's biggest retailer has no intention of listening. Our last word in business today is customer contact reduction. That's the name of Wal-Mart's new effort to get its online customers to quit calling. It's taken the customer service number off its Web site and told customers to use the online self-help tool instead. So much for the customer always comes first.
NPR transcripts are created on a rush deadline by a contractor for NPR, and accuracy and availability may vary. This text may not be in its final form and may be updated or revised in the future. Please be aware that the authoritative record of NPR's programming is the audio.