NPR logo

Naughty Customers Deserve Some Blame

  • Download
  • <iframe src="https://www.npr.org/player/embed/16618420/16618409" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript
Naughty Customers Deserve Some Blame

Naughty Customers Deserve Some Blame

Naughty Customers Deserve Some Blame

  • Download
  • <iframe src="https://www.npr.org/player/embed/16618420/16618409" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">
  • Transcript

On "Black Friday," Day to Day aired a segment about lagging customer service. Listener David W. Miller wrote in to say customers are the ones with the bad attitude. Madeleine Brand talks to Miller about his experiences inside the service industry.

Related NPR Stories