Automated computers allow people to check in at the airport in seconds, custom-design a fast-food burger and process their own photos. It also allows U.S. businesses to produce more and more, with fewer and fewer workers. We talk about technology, productivity and the "jobless recovery."
*Senior writer for Fast Company magazine
*Author of the article "Productivity Paradox" in the latest issue of the magazine
*McDonald's franchise owner in Haines City, Fla.
*Put in a self-ordering kiosk in his McDonald's
*Director of communications for the United Food and Commercial Workers Union