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Call Centers

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Call Centers

Call Centers

Call Centers

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  • <iframe src="https://www.npr.org/player/embed/1851659/1851660" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">


Guest:

David Butler
*Assistant professor at the University of Southern Mississippi's College of Business and Economic Development
*Author of Bottom Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service