The friendly skies are less than friendly these days. But does it have to be that way with the airlines? Does technology have something in store for the travel biz, like it does for just about everything else these days? Omar Wasow of blackplanet.com looks at the ways in which airlines and the travel industry are using technology to smooth some of the rough edges on your flight across country, or across the state. This segment was originally broadcast July 7, 2004.