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Post Office: Volume Drops, But Service Rises

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Post Office: Volume Drops, But Service Rises

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Post Office: Volume Drops, But Service Rises

Post Office: Volume Drops, But Service Rises

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  • <iframe src="https://www.npr.org/player/embed/4244990/4244991" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">

Despite holiday crowds at the post office, the volume of first-class mail sent every year is falling. The Postal Service has faced increasing competition over the past few years; recently, it has been lauded for its improved customer services. NPR's Nancy Marshall-Genzer reports.

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