A Return to the Age of Mergers?

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Sears and K-Mart merge; Proctor & Gamble buys Gillette; a Baby Bell absorbs AT&T. And according to some analysts, we're likely to see more, and investment banks are licking their chops. We take stock of an atmosphere that's making big companies join forces — and what it means to consumers.

Guests:

Matthew Bishop, business editor, The Economist

Claes Fornell, professor, Ross School of Business; heads American Customer Satisfaction Index at the University of Michigan, Ann Arbor

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