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Customer Sues Sears over Repair Service

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Customer Sues Sears over Repair Service

Law

Customer Sues Sears over Repair Service

Customer Sues Sears over Repair Service

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  • <iframe src="https://www.npr.org/player/embed/4542614/4542615" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">

Lawyer Joseph Williams of Baltimore County, Md., is unhappy with Sears. It's an issue of punctuality. Williams sued the company when a repairman failed to show up to fix his dryer at the time Sears said he would. He won his case, and received a $1 judgment... but he believes he sent the company an important message.