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Home Depot: Serious About Its Pencils

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Home Depot: Serious About Its Pencils

Home Depot: Serious About Its Pencils

Home Depot: Serious About Its Pencils

  • Download
  • <iframe src="https://www.npr.org/player/embed/5022951/5022952" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">

A Massachusetts carpenter took a client to buy some lumber at Home Depot. When Michael Panorelli needed to do some quick math his client grabbed a pencil next to the cash register. That's where the trouble started. The absent-minded carpenter pocketed the pencil, and by the time he reached the parking lot, an employee gave him a letter saying he was banned from Home Depot worldwide because of shoplifting. The company has since apologized for the overreaction.

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