Nintendo Offers a Do-Over on Balky Wii Strap

Nintendo Responds

Beth Llewelyn, Nintendo spokeswoman, on the Wii strap problems.

For a Wii replacement wrist strap, visit Nintendo's customer support Web site or call 1-800-859-4519.

Nintendo announces a voluntary replacement program of wrist straps attached to its new Wii game system's remote controls.

People playing games on the Wii console use the remote control to simulate actions such as swinging a golf club or a baseball bat.

A number of users have experienced the wrist straps breaking mid-swing, sending the remote control flying into televisions and light fixtures — and at other people. Nintendo is offering a stronger strap, free of charge, to consumers who contact the company.

Robert Siegel talks with Sam Kennedy, editor-in-chief of the gaming Web site 1up.com.

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