Delays, Passengers and a Bill of Rights

The plight of passengers stuck on grounded planes for up to 10 hours last week has prompted new calls for a "Passenger Bill of Rights."

How is the industry responding, and what should be included in the "Bill of Rights?"


David Neeleman, CEO of JetBlue

Rudy Maxa, contributing editor to National Geographic Traveler and "the Savvy Traveler" on Marketplace.

Kate Hanni, chairwoman and spokesperson for Coalition for an Airline Passenger's Bill of Rights



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