JetBlue CEO Promises to Improve Cancellation Plans

Flights on JetBlue are still not back to normal, after six days of chaos and long delays triggered by a winter storm. A quarter of JetBlue's flights were canceled today — the airline promises that most flights should be back on schedule Tuesday.

After suffering nearly a week of disastrous publicity, the CEO of JetBlue says the company has drafted a Customer's Bill of Rights. It guarantees that the inconvenienced fliers will be compensated.

Airline officials concede they did not move quickly enough to cancel flights when a storm moved through the Northeast late last week.

The airline ended up leaving many passengers and crews stuck on runways for hours; then it ran into scheduling problems with their remaining work crews.

Although it had promised over the weekend that service would be restored by Tuesday, JetBlue now says that 10 percent of flights around the country will be canceled again tomorrow.



Please keep your community civil. All comments must follow the Community rules and terms of use, and will be moderated prior to posting. NPR reserves the right to use the comments we receive, in whole or in part, and to use the commenter's name and location, in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.