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Deregulation Trend Lowers Some Prices, Raises Frustration

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Deregulation Trend Lowers Some Prices, Raises Frustration

Business

Deregulation Trend Lowers Some Prices, Raises Frustration

Deregulation Trend Lowers Some Prices, Raises Frustration

  • Download
  • <iframe src="https://www.npr.org/player/embed/897171/897172" width="100%" height="290" frameborder="0" scrolling="no" title="NPR embedded audio player">

Consumers see prices fall as the airline and telecommunication industries deregulate. But growing competition also brings new hassles, such as poor customer service and increased telemarketing. NPR's Scott Horsley reports.