NPR logo

Study: Consumers Frustrated with Customer Service

Only Available in Archive Formats.
Study: Consumers Frustrated with Customer Service

Business

Study: Consumers Frustrated with Customer Service

Study: Consumers Frustrated with Customer Service

Only Available in Archive Formats.

A survey of call centers says many consumers are not satisfied with their customer service experiences. The study suggests that low pay, high turnover of workers and strict limits on how long a representative can be on the phone with a customer contribute to poor service. NPR's David Molpus reports.

We no longer support commenting on NPR.org stories, but you can find us every day on Facebook, Twitter, email, and many other platforms. Learn more or contact us.