Baggage-Handling Glitch Stalls Flights At JFK Airport

It was quite a scene at New York's John F. Kennedy Airport Wednesday after a software breakdown in the baggage handling system. American Airlines cancelled nearly 50 flights because of the problem. And more flights are likely to be affected Thursday.

Copyright © 2008 NPR. For personal, noncommercial use only. See Terms of Use. For other uses, prior permission required.

DEBORAH AMOS, host:

NPR's business news starts with an airline's baggage breakdown.

It was quite a scene at New York's John F. Kennedy airport yesterday after a software breakdown in the baggage handling system. American Airlines canceled nearly 50 flights because of the problem. And more flights are affected today. Baggage piled up at ticket counters. Extra ground staff were brought in to sort it through by hand, and thousands of customers had to board planes leaving their luggage behind, counting on the airline to deliver it later.

The glitch was especially infuriating to many passengers because they now pay fees to check in their luggage. But American waived most of the fees for passengers caught in yesterday's chaos.

Copyright © 2008 NPR. All rights reserved. No quotes from the materials contained herein may be used in any media without attribution to NPR. This transcript is provided for personal, noncommercial use only, pursuant to our Terms of Use. Any other use requires NPR's prior permission. Visit our permissions page for further information.

NPR transcripts are created on a rush deadline by a contractor for NPR, and accuracy and availability may vary. This text may not be in its final form and may be updated or revised in the future. Please be aware that the authoritative record of NPR's programming is the audio.

Related NPR Stories

Comments

 

Please keep your community civil. All comments must follow the NPR.org Community rules and terms of use, and will be moderated prior to posting. NPR reserves the right to use the comments we receive, in whole or in part, and to use the commenter's name and location, in any medium. See also the Terms of Use, Privacy Policy and Community FAQ.