In towns and cities across the United States there are patients who do not speak English. Whether they're sick, in labor or going in for an annual check-up, they rely on people like commentator Nataly Kelly.
For years, Kelly worked as a telephone interpreter. She shares highlights of what it's like to be the voice of the patient and the doctor, or the dispatcher, the social worker or the benefits coordinator.
Her essay appeared originally in the Narrative Matters section of the journal Health Affairs.